Ordering Products

We want our customers to have the best hobby beekeeping experience possible. To order Propolis Hive Company products, please do not use the online cart checkout process.  We would like to hear from you before ordering our products.  This allows us to learn more about your project, plus answer questions and concerns before you order. To discuss your order, please email phcinfo@propolishive.com or call Christian at 651-403-9230.

Due to our limited storage space all of our woodenware is built to order, usually shipping within 2-3 days.  All of our equipment is shipped unassembled with all required fasteners.  You will still need to purchase frames, wood glue and paint.

Ways to Pay

We'll put your order together, including shipping and taxes, and send you an invoice via email that you can use to pay with a secure checkout link.  For on-line orders, we accept Visa, Discover, MasterCard, American Express or Pay Pal.

Propolis Hive Company reserves the right to pre-authorize credit and/or debit cards.  No money leaves your account while it is on hold, but it will lower your available balance.  We are not responsible for overdraft fees resulting from the pre-authorization of your card.

For COD orders or pick up orders in Minnesota we generally accept cash or check.

Sales Tax

When applicable, we are required to collect sales tax by law.  Exemptions for sales tax will be allowed if you have either a signed Certificate of Resale or an Exemption Certificate.  The tax forms vary by state.  Law requires that we have these certificates on file before any tax exemption can be allowed.

Order Discrepancies

Check all orders immediately upon receipt and contacts us with 10 days on any discrepancies.